Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including after you have downloaded your report. This applies to one-time purchases and to the most recent payment on an AI Concierge subscription.

NextStep, trading as Prido AI, is the seller of record for every order. Payments are processed securely by Razorpay, and refunds are issued by us through Razorpay to your original payment method. To request one:

• email support@pridoai.com from the address you used at checkout, or
• contact our support team through the contact page and we will process the refund for you.

It helps if you include your order or receipt number (shown on your Razorpay receipt) and, optionally, what didn’t work for you — we use that feedback to improve the reports.

Approved refunds are returned to the original payment method. We issue them within two business days of approval; your bank or card issuer may take a further 5–10 business days to show the credit.

You can cancel an AI Concierge subscription at any time from your account page, or by emailing support. Cancelling stops future renewals; you keep access for the period already paid. The most recent monthly payment is refundable within the 30-day window described above.

Nothing here limits any statutory cancellation or consumer rights you have under the law where you live. Where this policy and your statutory rights differ, whichever is more favourable to you applies.